We’re Upgrading Our Registration System - Here’s What You Need to Know

Why We’re Making This Change

The Ottawa School of Art is always looking for ways to improve how our community connects with visual art education. We know how frustrating it can be to look forward to registering for a course, just to have the site crash.

This is why we are transitioning to a new registration system, Amilia SmartRec, on March 9th to help improve your experience registering for and managing your courses.

What Will Be Different?

You may notice:

A new registration interface
Updated account login process
New checkout steps
Improved mobile experience

While it may look different, the goal is to make registration easier overall.

Our new system will help:

Simplify the registration process
Improve online access
Provide better account management for families and students
Reduce administrative delays
Support future growth of programs and offerings

Most importantly, it will allow our team to spend more time supporting creativity and learning — and less time managing paperwork.

What This Means for You

For Students

Easier course browsing
Faster checkout
Access to receipts and registration history

For Parents & Families

One family account for multiple participants
Easier camp registrations
Ability to manage information anytime

For New Students

Clearer course selection
Streamlined sign-up process
Better navigation experience

When Is This Happening?

The new system will launch on March 9th, 2026.

After this date:

All new registrations will happen through the new platform
Some users may need to create a new account the first time they register

Step-by-Step: How to Register

Visit our website: artottawa.ca
Go to 'Course Registration'
Browse courses or camps
Select your program
Create or log into your account
Complete checkout

For more information on how to register for a course using Amilia SmartRec, visit Amilia's Customer Help Centre.

If you need any further help, our team is here to support you. You can reach us at info@artottawa.ca or (613) 241-7471.

FAQ

Will I Need to Create a New Account?

In most cases, yes.

Because we are moving to the new Amilia SmartRec platform, you will be asked to create a new login the first time you register after launch. This process only takes a few minutes.

Ottawa School of Art members within the last year will receive an email to activate their new account with Amilia.

Is My Information Safe?

Yes. The new system uses secure payment processing and industry-standard data protection measures with data stored in Canada. Your privacy and security remain a priority for the Ottawa School of Art.

What if I forget my password?

You can reset it easily using the “Forgot Password” link.

Can I still register in person or by phone?

Yes. Our staff can assist you if you need support.

Will prices change?

No — this change is about improving the system, not pricing.

What if I need help?

We understand that any change can feel unfamiliar at first.

Our team will be available to help you through the transition, and we appreciate your patience as we improve our systems to better serve our community.

This upgrade is one step toward creating an even better experience for everyone who learns, teaches, and creates with us.